ABOUT US

KG Wax Studio Policies (The terms retainer and deposit may be used interchangeably.) KG Wax Studio and Kelsi operate under the same standards and policies outlined below. These policies ensure fairness, professionalism, and a safe, high-quality experience for every client. Booking & Retainer All appointments must be booked online. A 50% non-refundable retainer is required to secure your appointment. The retainer is applied toward your final service total. Pre-Booking Perk: Clients who pre-book their next appointment in person may have the retainer waived. Policy Enforcement: Late cancellations, rescheduling within 24 hours, or no-shows will result in loss of pre-booking privileges and require a retainer for all future bookings. KG Wax Studio does not charge additional cancellation fees, the retainer serves as the cancellation fee. Cancellations, Rescheduling & No-Shows Appointments may be canceled or rescheduled up to 24 hours in advance using your confirmation link. Cancellations within 24 hours and no-shows will result in forfeiture of the retainer. Missed appointments are non-refundable and non-transferable. If multiple services are booked and you choose to remove or decline any service at the time of your appointment, the retainer will be forfeited. Exceptions are considered only with prior approval. Late Policy A 10-minute grace period is allowed. Arrivals beyond 10 minutes will require rescheduling and a new retainer. Late arrivals may result in shortened service time; full services are not guaranteed. Age Requirements Clients under 18 must have a legal guardian signature on file. Clients under 16 must have a guardian present during the appointment. Service Eligibility Brazilian, Bikini, and Vajacial services are provided only to individuals with vulvas. Services cannot be performed on male anatomy. Waivers A digital waiver must be completed prior to your appointment. Failure to complete required forms will result in service denial and loss of retainer. Refunds & Service Adjustments All services are non-refundable. Concerns must be reported within 24 hours; touch-ups may be offered at discretion. Refunds are not provided for pain tolerance, personal preference, or hair regrowth speed. Product Sales All retail sales are final. Exceptions apply only to expired products or verified allergic reactions. Buy Now, Pay Later (BNPL) Available through Affirm, Afterpay, and Klarna. Purchase range: $50 – $2,000. Approval is determined solely by the provider. KG Wax Studio cannot override decisions. Package Policy Payment & Usage Packages must be paid in full and are non-refundable. Packages do not expire. Services are valid only for the original purchaser. Adjustments & Restrictions Packages lock in the number of services, not pricing. Services may be adjusted to reflect current offerings. Packages are non-transferable. Discounts and promotions cannot be combined. Cancellations Standard cancellation policies apply. Late cancellations or no-shows will result in one session being deducted. Booking Clients are responsible for scheduling appointments. Rescheduling is allowed up to 24 hours in advance. Perks Any included bonuses or discounts are valid only while the package is active. Policy Updates & Communication Policies may be updated at any time. Clients are responsible for reviewing current policies before booking. Please ensure your contact information is accurate. KG Wax Studio is not responsible for missed messages. Allow up to 24 business hours for responses. Client Conduct Respectful behavior is expected at all times. KG Wax Studio reserves the right to refuse service to anyone displaying disruptive or unsafe behavior.